Facilitators
Become an Avas Support Participant Services Facilitator
NOT ACTIVELY HIRING
The role of the Local Area Participant Services Facilitator is to lead the local area staff to deliver quality service in an effective and efficient manner. This service must meet participant needs and be congruent with the Avas Support culture to help bring transformation to the participants and staff involved.
Apply to be part of our amazing team today!
Our Values
We serve a person, not a need
The need is important and helps define the care, but you are more important – you are not your disability – and our focus is finding the best for you through participant-centred, customised, quality care. We believe everyone deserves to live an abundant life, empowered to be all that they can be.
We are a great place to work and value our staff
We invest in them, train them, celebrate them and reward them for their effort. Our support workers are the best of who we are and provide quality care that makes a meaningful difference.
We keep the safety in and kick the boring out!
We believe in thinking outside the box and colouring outside the lines. We don’t follow the way it’s always been done. While we keep things safe and provide good governance, we also try new things. We experiment. We push the boundaries of what people thought possible. And most importantly, we have fun doing it! The people we serve every day are full of colour – we don’t believe in limits or lines!
We support community
We are passionate about community transformation and get involved in the community wherever we open a new branch of our business. We believe our nation will be different tomorrow because of the way we do business in local communities today.
We value our future and yours
We operate with integrity and choose sustainable business practices so that we are successful and able to invest in our future and in yours.
About the role
Leadership of Avas Support local area team
You'll assist with the recruitment of new support workers, build a positive team culture and lead your team to manage their responsibilities effectively. This may include sending weekly updates by email. You'll manage local staff on our behalf and in line with Avas Support's culture. You'll allocate suitable staff to participants through our EziCare rostering system and approve EziCare timesheets and follow up discrepancies with the roster. You will enourage staff celebrations for life events and ensure staff are supported through personal challenges, escalating these to the Lead Facilitator as appropriate. You'll ensure Avas policies and procedures are followed by local area staff including documentation requirements.
Day-to-day management of participants
In your day to day, you'll meet with new participants to understand their service needs. You'll complete documentation for new and ongoing participants as necessary. Utilising our EziCare system, you'll manage participant schedules and rosters. You will consult with Senior Support Workers in their management of Local Area SILs (Supported Independent Living homes). Our facilitators liaise with extended family members of participants, escalating demands to the Lead Facilitator where appropriate. Attend and participate in Local Area stakeholder meetings with the participant, Participant’s Nominee, Support Coordinator and provide reports to the Lead Facilitator.
Other duties
Fulfil other duties as required by management and other department personnel as requested or required.
About you
Your core skills:
Participant service focused
Committed to providing exceptional service across all channels in a respectful manner – written, phone and face to face. Ability to map participant’s NDIS plan objectives to practical activities to fulfil participant goals.
Communication
The ability to communicate clearly and concisely, varying communication style depending upon the audience.
Attention to detail
Regarding management of people and home, including scheduling of appointments.
Financial skills
Ability to apply budgeting knowledge in a practical, commercial manner.
Teamwork
Willingness and ability to lead, build and develop team including assisting and supporting others as required.
Time management/organisation
Accomplish objectives effectively within time frame given and carry out administrative duties in an efficient and timely manner.
Qualifications, Knowledge & Experience:
You’ll have a Certificate IV in Disability Support as a minimum. Knowledge of NDIS and other relevant legislation and governing bodies is essential. You’ll have experience working with people with disabilities. You’ll have a demonstrated ability to manage teams through industry experience or management experience in another field involving management of staff and participants.
Your personal attributes:
- Professional approach.
- Ability to work under pressure.
- Organisational and time management skills.
- Excellent attention to detail.
- Confident manner.
- Positive approach to change.
Qualifications & Verifications
- Current First Aid and CPR certificates essential
- Will be required to participate in after hours On-Call role
- Clean driving licence essential
- Working with Children’s Check
- Disability Worker Screening card essential
- Certificate IV in Disability Support
- Clean National Police check essential
- NDIS Workers Orientation Certificate
About Avas Support
Avas Support Pty Ltd. was established in July of 2019 in response to witnessing participants being mismatched with unsuitable support workers. This created a problem of unhappy participants’ needs not being met, goals not being achieved, and desires ignored.
We aim to solve this problem by hand picking caring individuals, providing them with quality training and matching them with participants where they can support them to meet their needs, achieve their goals and create a fulfilling life. With this custom approach we aim to be a service that represents quality and exudes integrity; delivering the service exactly how we claim to.
Our people are our heart and soul
Submit Your Resume
Express your interest by completing the form below.
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