Become an Avas Support Participant Services Facilitator


The role of the Local Area Participant Services Facilitator is to lead the local area staff to deliver quality service in an effective and efficient manner. This service must meet participant needs and be congruent with the Avas Support culture to help bring transformation to the participants and staff involved.

Apply to be part of our amazing team today!

Our Values

We serve a person, not a need

The need is important and helps define the care, but you are more important – you are not your disability – and our focus is finding the best for you through participant-centred, customised, quality care. We believe everyone deserves to live an abundant life, empowered to be all that they can be.

We are a great place to work and value our staff

We invest in them, train them, celebrate them and reward them for their effort. Our support workers are the best of who we are and provide quality care that makes a meaningful difference.

We keep the safety in and kick the boring out!

We believe in thinking outside the box and colouring outside the lines. We don’t follow the way it’s always been done. While we keep things safe and provide good governance, we also try new things. We experiment. We push the boundaries of what people thought possible. And most importantly, we have fun doing it! The people we serve every day are full of colour – we don’t believe in limits or lines!

We support community

We are passionate about community transformation and get involved in the community wherever we open a new branch of our business. We believe our nation will be different tomorrow because of the way we do business in local communities today.

We value our future and yours

We operate with integrity and choose sustainable business practices so that we are successful and able to invest in our future and in yours.

About the role

Leadership of Avas Support local area team

You'll assist with the recruitment of new support workers, build a positive team culture and lead your team to manage their responsibilities effectively. This may include sending weekly updates by email. You'll manage local staff on our behalf and in line with Avas Support's culture. You'll allocate suitable staff to participants through our EziCare rostering system and approve EziCare timesheets and follow up discrepancies with the roster. You will enourage staff celebrations for life events and ensure staff are supported through personal challenges, escalating these to the Lead Facilitator as appropriate. You'll ensure Avas policies and procedures are followed by local area staff including documentation requirements.

Day-to-day management of participants

In your day to day, you'll meet with new participants to understand their service needs. You'll complete documentation for new and ongoing participants as necessary. Utilising our EziCare system, you'll manage participant schedules and rosters. You will consult with Senior Support Workers in their management of Local Area SILs (Supported Independent Living homes). Our facilitators liaise with extended family members of participants, escalating demands to the Lead Facilitator where appropriate. Attend and participate in Local Area stakeholder meetings with the participant, Participant’s Nominee, Support Coordinator and provide reports to the Lead Facilitator.

Other duties

Fulfil other duties as required by management and other department personnel as requested or required.

About you

Your core skills:

Participant service focused

Committed to providing exceptional service across all channels in a respectful manner – written, phone and face to face. Ability to map participant’s NDIS plan objectives to practical activities to fulfil participant goals.


The ability to communicate clearly and concisely, varying communication style depending upon the audience.

Attention to detail

Regarding management of people and home, including scheduling of appointments.

Financial skills

Ability to apply budgeting knowledge in a practical, commercial manner.


Willingness and ability to lead, build and develop team including assisting and supporting others as required.

Time management/organisation

Accomplish objectives effectively within time frame given and carry out administrative duties in an efficient and timely manner.

Qualifications, Knowledge & Experience:

You’ll have a Certificate IV in Disability Support as a minimum. Knowledge of NDIS and other relevant legislation and governing bodies is essential. You’ll have experience working with people with disabilities. You’ll have a demonstrated ability to manage teams through industry experience or management experience in another field involving management of staff and participants.

Your personal attributes:

Qualifications & Verifications

a collage of photos of people and supports workers smiling
young man lying on a beanbag with an older man sitting next to him

About Avas Support

Avas Support Pty Ltd. was established in July of 2019 in response to witnessing participants being mismatched with unsuitable support workers. This created a problem of unhappy participants’ needs not being met, goals not being achieved, and desires ignored.

We aim to solve this problem by hand picking caring individuals, providing them with quality training and matching them with participants where they can support them to meet their needs, achieve their goals and create a fulfilling life. With this custom approach we aim to be a service that represents quality and exudes integrity; delivering the service exactly how we claim to.

Our people are our heart and soul

Meet the Team

Peter Bishop
Director, CEO
Debra Cole
Lead Facilitator

Submit Your Resume

Express your interest by completing the form below.

Apply Now

You must fill out both this form, as well as the application form in the link below, for your application to be considered.
Max. file size: 16 MB.
Application Form(Required)
Please fill in this application form.

Take control,
take the first step.

We can’t wait to work with you. Take the first step and request a callback today.