Feedback, Compliments and Complaints
It's okay to complain
We strive to ensure that our participants are at the centre of every decision. We want to work together with you to make sure that we offer you the support that best suits you and your needs. We will ensure that you can meaningfully participate in designing your goals, the Avas Support services you use and all decisions about your life where we are involved.
Your feedback helps us to improve so that you will feel safer, happier and get more out of our services. We will often ask you for feedback. You can also comment or complain at any time. You can write to us or fill out our Feedback, Compliments and Complaints form below. This will make sure the right people get your message.
When you tell us what you like or don’t like, we will listen and we will try to change things. You will always receive a reply as quickly as possible.
Different ways to speak up
Contact an Avas Support staff member or manager (verbally or in writing)
Write to us:
Avas Support
29 Burnett Street
Sadliers Crossing, QLD, 4305
Phone us:
1300 472 461
0447 716 787 (after hours)
Email us:
Fill out our Feedback, Compliments and Complaints Form: https://forms.office.com/r/yKqKFDvj5E
If you are not satisfied with the response, you can request a meeting to discuss the matter further with the Director or their delegate.
Contact the NDIS Commission
Web: http://www.ndiscommission.gov.au
Phone: 1800 035 544
TTY: 133 677
Interpreters can be arranged.
Advocates can help you complain.
The National Disability Advocacy Program can help you work with an advocate.
Email them at: [email protected]
Or write to:
Disability, Employment and Carers Group
Department of Social Services
GPO Box 9820
Canberra, ACT, 2601
Your feedback is important
To give you better and better services, we need your feedback. Feedback can be compliments, comments or complaints. We love to hear compliments. That means we are getting it right. If you are happy, we are happy. If you are not happy, tell us.
It’s OK to send us some comments about our service or make a complaint, so don’t be shy. We need to know how you feel. Help us to do it better!
We will always listen and reply as quickly as possible. You can send us a complaint anonymously. If you don’t leave your name, we can’t reply to your feedback, but we will still try to make things better.
Get help to provide feedback
- From our workers
- From your family or friends
- From an advocate
- From the NDIS Commission
Advocates
An advocate is trained to speak for you. If you are not sure how to find an advocate, we can help. Advocates are a free service.
NDIS Commission
You don’t have to talk with us. If you have a serious complaint, you can tell the NDIS Commission.
Why choose Avas Support for your care
We think differently
We’re always innovating how we provide care. Our team thinks differently to provide you with personalised care.
We’re committed to life
It’s all about life. Whether we’re helping you at home or taking you out in the community, it’s all about enjoyment.
You always come first
It’s your care and it’s all about you. So, whether it’s a social activity or taking you grocery shopping, you’ll always be the priority.
It’s about choice & control
Our care and support offering always comes back to choice and control. It’s so important to us that you have choice and control.
Take control,
take the first step.
We can’t wait to work with you. Take the first step and request a callback today.
