Feedback, Compliments and Complaints

It's okay to complain

We strive to ensure that our participants are at the centre of every decision. We want to work together with you to make sure that we offer you the support that best suits you and your needs. We will ensure that you can meaningfully participate in designing your goals, the Avas Support services you use and all decisions about your life where we are involved.

Your feedback helps us to improve so that you will feel safer, happier and get more out of our services. We will often ask you for feedback. You can also comment or complain at any time. You can write to us or fill out our Feedback, Compliments and Complaints form below. This will make sure the right people get your message.

When you tell us what you like or don’t like, we will listen and we will try to change things. You will always receive a reply as quickly as possible.

Young girl learning new independent living skills with support worker, smiling and laughing

Different ways to speak up

Contact an Avas Support staff member or manager (verbally or in writing)

Write to us:

Avas Support

7 Frawley Drive

Redbank Plains, QLD, 4301

Phone us:

1300 472 461

0447 716 787 (after hours)

Email us:

[email protected]

Fill out our Feedback, Compliments and Complaints Form: 

If you are not satisfied with the response, you can request a meeting to discuss the matter further with the Director or their delegate.

Contact the NDIS Commission


Phone: 1800 035 544

TTY: 133 677

Interpreters can be arranged.


Advocates can help you complain.

The National Disability Advocacy Program can help you work with an advocate.

Email them at: [email protected]

Or write to:

Disability, Employment and Carers Group

Department of Social Services

GPO Box 9820

Canberra, ACT, 2601

Two men talking to each other, one is in a wheelchair demonstrating supported independent living
A lady out for a walk using her walker

Your feedback is important

To give you better and better services, we need your feedback. Feedback can be compliments, comments or complaints. We love to hear compliments. That means we are getting it right. If you are happy, we are happy. If you are not happy, tell us.

It’s OK to send us some comments about our service or make a complaint, so don’t be shy. We need to know how you feel. Help us to do it better!

We will always listen and reply as quickly as possible.  You can send us a complaint anonymously. If you don’t leave your name, we can’t reply to your feedback, but we will still try to make things better.

Get help to provide feedback

  1.  From our workers
  2. From your family or friends
  3. From an advocate
  4. From the NDIS Commission



An advocate is trained to speak for you. If you are not sure how to find an advocate, we can help. Advocates are a free service.

 NDIS Commission

You don’t have to talk with us. If you have a serious complaint, you can tell the NDIS Commission.


Why choose Avas Support for your care

We think differently

We’re always innovating how we provide care. Our team thinks differently to provide you with personalised care.

We’re committed to life

It’s all about life. Whether we’re helping you at home or taking you out in the community, it’s all about enjoyment.

You always come first

It’s your care and it’s all about you. So, whether it’s a social activity or taking you grocery shopping, you’ll always be the priority.

It’s about choice & control

Our care and support offering always comes back to choice and control. It’s so important to us that you have choice and control.

Take control,
take the first step.

We can’t wait to work with you. Take the first step and request a callback today.