Senior Support Workers

Become an Avas Senior Support Worker (SSW)


The role of the Senior Support Worker (SSW) is to manage one or more Supported Independent Houses (SIL) homes in an effective and efficient manner that is congruent with the Avas Support culture and helps bring transformation to the participants and staff involved.

Apply to be part of our amazing team today!

Our Values

We serve a person, not a need

The need is important and helps define the care, but you are more important – you are not your disability – and our focus is finding the best for you through participant-centred, customised, quality care. We believe everyone deserves to live an abundant life, empowered to be all that they can be.

We are a great place to work and value our staff

We invest in them, train them, celebrate them and reward them for their effort. Our support workers are the best of who we are and provide quality care that makes a meaningful difference.

We keep the safety in and kick the boring out!

We believe in thinking outside the box and colouring outside the lines. We don’t follow the way it’s always been done. While we keep things safe and provide good governance, we also try new things. We experiment. We push the boundaries of what people thought possible. And most importantly, we have fun doing it! The people we serve every day are full of colour – we don’t believe in limits or lines!

We support community

We are passionate about community transformation and get involved in the community wherever we open a new branch of our business. We believe our nation will be different tomorrow because of the way we do business in local communities today.

We value our future and yours

We operate with integrity and choose sustainable business practices so that we are successful and able to invest in our future and in yours.

About the role

Leadership of team

Build a team culture and lead the team to manage SIL responsibilities effectively, including weekly emails (where necessary) to your team with updates. Ensure Avas staff are keeping Avas rooms clean and well maintained.

Day-to-day management of house

You'll manage the house and SIL on behalf of Avas Support Pty Ltd and in line with Avas Support's culture and the overall budget including provision for house celebrations on birthdays, Christmas, etc. You'll manage the general budget as well as organising maintenance of the grounds and home. Encourage household celebrations for life events and lead the home to create relationships and a weekly rhythm to make a home for the household. You'll establish rules for the home with the help of our participants and you'll ensure policies and procedures are followed by all staff and participants (including documentation).

Day-to-day management of participant

You'll manage participant appointments and ensure our staff facilitate attendance. Conduct monthly house meetings with participants to discuss any issues, ensuring a redemptive focus is maintained. You'll meet with facilitators weekly for management of SIL with meeting notes to be kept in the participant file by the facilitator. You'll be expected to meet with extended family members of participants, escalating demands to the facilitator as appropriate. Our Senior Support Workers author weekly newsletters with general and individualised content for each participant using the Avas template and distribute this as per policy. Each quarter, you'll attend and participate in stakeholder meetings with the Participant’s Nominee, Support Coordinator and Facilitator. You'll be expected to fulfil other duties as required by management and other department personnel as requested/required..

About you

Your core skills:

Participant service focused

Committed to providing exceptional service across all channels in a respectful manner – written, phone and face to face. Ability to map participant’s NDIS plan objectives to practical activities to fulfil participant goals.


The ability to communicate clearly and concisely, varying communication style depending upon the audience.

Attention to detail

Regarding management of people and home, including scheduling of appointments.

Financial skills

Ability to apply budgeting knowledge in a practical, commercial manner.


Willingness and ability to lead, build and develop team including assisting and supporting others as required.

Time management/organisation

Accomplish objectives effectively within time frame given and carry out administrative duties in an efficient and timely manner.

Experience & Knowledge:

You will have a Certificate IV in Disability Support as a minimum. You’ll come with the demonstrated ability to manage SIL houses through industry experience or management experience in another field involving management of staff and participants.

Personal attributes:

Qualifications & Verifications

a collage of photos of people and supports workers smiling
Lady sitting on a walker smiling at her support worker

About Avas Support

Avas Support Pty Ltd. was established in July of 2019 in response to witnessing participants being mismatched with unsuitable support workers. This created a problem of unhappy participants’ needs not being met, goals not being achieved, and desires ignored.

We aim to solve this problem by hand picking caring individuals, providing them with quality training and matching them with participants where they can support them to meet their needs, achieve their goals and create a fulfilling life. With this custom approach we aim to be a service that represents quality and exudes integrity; delivering the service exactly how we claim to.

Our people are our heart and soul

Meet the Team

Peter Bishop
Director, CEO
Debra Cole
Lead Facilitator

Submit Your Resume

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